Refund policy

# Return & Refund Policy

Thank you for shopping at Ibrahimi Bazaar. Please review our policy regarding returns, cancellations, and damaged items carefully before placing your order.

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### 1. No Returns (All Sales Are Final)
Due to the unique, handcrafted, and made-to-order nature of our traditional products and custom artwork, **we strictly enforce a no-returns and no-exchanges policy**. All standard sales on our store are final. We do not accept returns or refunds for changes of mind.

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### 2. Order Cancellations
To ensure immediate processing and production of your orders, we offer a strict **15-minute cancellation window** immediately after placing your order. Once this window closes, your order moves into production and cannot be cancelled, modified, or refunded.

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### 3. Damaged or Defective Items Upon Arrival
We take full responsibility if an item arrives damaged or defective due to international transit. 

* **Action Required:** Please contact us at info@ibrahimibazaar.com within **48 hours of delivery**. You must include your order number along with clear photographs of both the damaged product and the shipping packaging.
* **Resolution:** Upon inspection and verification of the transit damage, we will gladly issue a full refund to your original payment method or dispatch a free replacement product, depending on your preference and stock availability.

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### Questions?
If you have any questions about specific product materials, dimensions, or specifications before purchasing, please reach out to our support team at info@ibrahimibazaar.com. We are always happy to assist you!