Refund policy
Our Products - Heritage and Authentic Craftsmanship
The majority of our products are carefully handcrafted by skilled artisans, while some pieces are produced using modern manufacturing methods while maintaining high-quality standards.
For handmade products, each piece is one-of-a-kind and carries a unique character that reflects authentic heritage and craftsmanship. You may notice slight variations in colors, dimensions, or artistic details between handmade pieces. These variations are not defects, but rather proof of authentic handcraftsmanship and the uniqueness of each piece. No two pieces are exactly identical, and this is what makes your product special and distinctive.
Return & Refund Policy
Due to the unique, handcrafted nature of our traditional products, we do not accept returns or exchanges for changes of mind. Each item is carefully made with close attention to detail, making all standard sales final and non-refundable.
Due to the unique, handcrafted nature of our traditional products, we do not accept returns or exchanges for changes of mind. Each item is carefully made with close attention to detail, making all standard sales final and non-refundable.
Please review your order details and specifications carefully before making a purchase. If you have any questions about a specific product, materials, or sizes, feel free to contact our support team at info@ibrahimibazaar.com before placing your order. We are always happy to assist you.
Damaged or Defective Items Upon Arrival
Fine ceramics, glass artwork, and premium wooden frames are fragile and require long international transit. If your item unfortunately arrives damaged or defective, we are fully committed to resolving the issue immediately.
Fine ceramics, glass artwork, and premium wooden frames are fragile and require long international transit. If your item unfortunately arrives damaged or defective, we are fully committed to resolving the issue immediately.
- Action Required: Please contact us at info@ibrahimibazaar.com within 48 hours of delivery. You must include your order number and clear photographs of both the damaged item and the shipping packaging.
- Resolution: Upon review and confirmation of the transit damage, we will gladly issue a full refund back to your original payment method or dispatch a free replacement product, depending on your preference and stock availability.
We sincerely appreciate your understanding, trust, and support for authentic handmade artistry and family-owned heritage workshops.